Company Policy & Disclosures

Registered Office

Ringing Cedars UK Limited CRN #6493495
M G I MIDGLEY SNELLING
IBEX HOUSE
61 Baker Street
Weybridge
SURREY
KT13 8AH
United Kingdom

NOTE: Click here for our Ordering & Customer Service address.

Disclaimer

Neither the USA Food and Drug Administration nor the MHRA have evaluated any of the information and advice contained in these books. These books are for informational purposes only and are not provided or intended to diagnose, treat, prevent or cure any disease, nor does the publisher or the distributor make any claim as to the accuracy or appropriateness of any particular course of action described.

Accounts, views and opinions expressed by the author in these books and those on this site do not necessarily reflect the views of the Publisher, Editor, Translator or Distributor.

Ringing Cedars UK Limited is an independent book distributor and is not affiliated with, does not it endorse, and assumes no responsibility for any individuals, entities or groups who claim to be manufacturing or marketing products or supplying services referred to in the books published by Ringing Cedars Press or on this website, or who otherwise claim to be acting in accordance with any of the information or philosophies set forth herein.


Our Privacy Policy

Ringing Cedars UK Limited believes that your personal information—including your order history, phone number, email and residential addresses—belongs to you. We collect this type of information only to serve you when you provide it to us, but we do not rent or sell your information to third parties.

Security

The Ringing Cedars Online Store uses Secure Sockets Layer (SSL) encryption on all web pages where personal information is required. To make purchases from the Ringing Cedars Online Store, you must use an SSL-enabled browser. Doing so protects the confidentiality of your personal and credit card information by encrypting it while it’s transmitted over the Internet. Your credit card information is not stored on our website - and it is flushed from the checkout page the instant you click on the proceed button.

Disclosure to Outside Parties

We work with reputable third party suppliers, such as fulfillment services (companies that warehouse and ship your order) and freight companies to assist us in delivering your order to you. In these instances, we will provide your personal information to those third parties only so that they can perform these services. In addition, we may be required to disclose your personal information to third parties based on a legal obligation; however we will only accommodate these requests when it is determined to be legally necessary in the reasonable opinion of our counsel.

What We Collect and Why

Our primary goal in collecting personal information—including your order history, phone number, email and residential address—is to provide you with a smooth, efficient, customized shopping experience. It allows us to refer to our records when, for instance, you ask us "when an order was shipped?, or to "please ship to the same address."

When You Request a Free eBook Report or Subscribe to our News Updates

When you request a free eBook report, we ask for your name and email address (to which we will send the report link), plus other information (should you wish to provide it), such as your interest in readers' conferences and workshops, or in the opportunity of connecting with other Ringing Cedars readers in your area. This information will be used solely for the purpose of evaluating the collective interest in such an event or workshop in or near your region. If we decide to hold such an event or workshop, and if you have registered your interest, we may send you advance notice and an invitation.

If you register for our News Updates, you may receive an occasional announcement of special offers, new releases and notification of upcoming events related only to the Ringing Cedars Series.

If you register for "anything interesting", you may receive an occasional announcement related to other projects we are working on. To ensure that we are providing materials of interest to you, we may monitor whether you actually open our emails or click on any links included. (We like to know if we're wasting your time and ours!)

To do this we use a standard feature of HTML-based email messages that include a sensor that is activated when the email message is opened. This sensor simply communicates the date and time the message was opened. You will receive a functioning sensor only if your computer is enabled to accept HTML email. This in no way gives us access to your computer or emails, nor does it communicate any other information to us.

You may also unregister at any time from our email program by clicking on the unregister link at the bottom of any email message, or unregister area at the bottom of the homepage of this website. All unregister requests will be honored within 5—10 business days.

When You Contact Customer Service

When you contact our Customer Service department, we use the phone number, mailing and email addresses you have provided, together with comments generated on previous calls to help us assist you. We may also pass your feedback along to other departments within our company in order to improve our services.

Updates to this Policy

We reserve the right to update our Privacy Policy from time to time. We will make reasonable efforts to notify you of these updates. In addition, feel free to check back to this website for any additional updates.

More Information About Protecting Your Privacy Online

For more information on protecting your privacy, the Information Commissioner's Office has created informational guides for consumers. For example, for their Personal Information Toolkit, you can visit the ICO's website on the Internet. Consumers can also contact the ICO by calling their helpline: 08456 30 60 60


Discounts

  • We offer a discounted price to the General Public on Complete Sets of the 9 titles in the Ringing Cedars Series as displayed in our online stores.
  • We also offer 2 Gift Packs of Book 1, Anastasia — a 5 Pack, and a 13 Pack for readers keen to introduce others to Anastasia.
  • The above discounts are not available to bookstores or trade— however wholesale discounts are available on individual titles for bookstores and trade customers — please contact Customer Service to be sent an pre-qualifying application form.
  • Customers outside of Australia may follow the International Flag links at the top of our store page to visit their nearest store for information on discount options available at that location.


Returns

Applies only to items purchased directly from Ringing Cedars UK Limited. Books and CD's/DVD's are not returnable, and may not be redeemed for cash. At our discretion we may, under certain circumstances, and only by prior arrangement, accept for return an unopened and/or undamaged order. All such cases will attract a restocking fee of £1 per book or item. However goods that you have received in a damaged condition or with a manufacturing fault may be replaced at our expense, provided:

  • You purchased the goods yourself directly from us.
  • You notify us within 30 days of receiving the goods.
  • You immediately return to us (at our expense) such damaged goods, if requested by us or one of our nominated representatives (such as a Fulfillment House or Shipping agent, contracted by us).

Damaged books, opened videos, music discs and audio books will only be exchanged for a replacement of the original item.